POLICIES – NasTrans

SERVICE POLICIES

NAS Luxury Black Car ServiceTerms, Policies, and Reservation Conditions

At NAS Luxury Black Car Service, we are committed to providing safe, reliable, and professional transportation. The following policies are designed to protect both our clients and our chauffeurs while ensuring a smooth and enjoyable service experience. By booking and using our services, the client acknowledges and agrees to the following terms and conditions.

1. Reservations and Payment

All reservations are subject to availability and are not considered confirmed until accepted by NAS Luxury Black Car Service.

Rates quoted at the time of booking are estimates based on the service details provided by the client, including pickup and drop-off locations, time requested, vehicle selected, passenger count, and any special instructions. Final charges may vary if the actual service includes additional waiting time, extra stops, overtime, parking, tolls, airport fees, meet-and-greet services, cleaning, damage, late-night service, or any other approved service-related charges

A valid credit card or other approved payment method must be kept on file for all reservations.

Payment is generally collected after the service has been completed, unless otherwise stated or required in advance. By confirming a reservation, the client authorizes NAS Luxury Black Car Service to charge the payment method on file for the final service amount, including any applicable additional charges incurred in accordance with these policies.

If a reservation includes extended wait time, extra stops, damage, sanitation issues, policy violations, or other billable additions, those charges may be added to the final invoice or charged to the card on file

For larger bookings, special events, holiday service, high-demand dates, interstate travel, or at the discretion of NAS Luxury Black Car Service, a deposit or full prepayment may be required in advance to secure the reservation.

Failure to provide valid payment information may result in cancellation of the reservation or refusal of service.

2. Cancellation Policy

Same-day cancellations will be charged the full trip amoun

For airline weather delays, airline cancellations, or other flight-related disruptions, no cancellation fee will apply provided the reservation is rescheduled with NAS Luxury Black Car Service for a new service date and time. If the trip is not rescheduled, cancellation charges may still apply.

No-shows may be treated as same-day cancellations and billed at the full reserved rate.

3. Flight Delays and Airport Transportation

NAS Luxury Black Car Service monitors flights when accurate flight details are provided by the client in advance.

Airport reservations may also be subject to additional waiting charges, parking fees, tolls, and airport access or meet-and-greet fees where applicable.

Clients are responsible for providing accurate flight information. NAS Luxury Black Car Service is not responsible for service issues caused by incorrect or incomplete flight details submitted at the time of booking.

4. Wait Time, Extra Stops, and Service Changes

Additional charges may apply for extra stops, route changes, multiple pickup or drop-off points, extended waiting time, and any modifications made after the reservation has been confirmed. A 15-minute grace period is included for scheduled pickups. If the passenger is not ready within 15 minutes of the scheduled pickup time, waiting time may be billed at the applicable hourly rate. Changes requested after the start of service may be accommodated based on availability and are subject to additional charges.

5. Passenger Conduct and Vehicle Use

For the safety, comfort, and protection of all passengers and chauffeurs, the following are strictly prohibited in all NAS Luxury Black Car Service vehicles:

Smoking
Vaping
Illegal drug use
Any unlawful or disorderly conduct
Standing through the sunroof
Exceeding the legal seating capacity of the vehicle
Behavior that distracts, threatens, or endangers the chauffeur

Any fines, citations, penalties, or liabilities resulting from the actions of the client or any member of their party will be the sole responsibility of the client.

Any alcohol brought into the vehicle must comply with applicable law, and consumption is solely the responsibility of the passenger.

Smoking or vaping in any vehicle is strictly prohibited. A $500 smoking fee will be charged for any violation.

NAS Luxury Black Car Service reserves the right to terminate service immediately, without refund, if any passenger engages in unsafe, abusive, threatening, destructive, or illegal behavior.

6. Cleaning, Sanitation, and Damage

The client assumes full financial responsibility for any damage caused to the vehicle by the client or any member of their party during the service period

A $250 damage or sanitation fee will be charged for each cleaning or damage incident, including but not limited to spills, stains, excessive trash, smoke odor, mud, bodily fluids, or other sanitation issues requiring special cleaning.

Excessive damage beyond normal cleaning will be billed at the full cost of repair, replacement, restoration, professional detailing, or vehicle downtime, and may be charged to the payment method on file.

7. Safety and Monitoring

All NAS Luxury Black Car Service vehicles may be equipped with audio and video recording devices for the safety and protection of both clients and chauffeurs. By entering the vehicle, passengers acknowledge and accept that recording may be in use.

Seat belts must be worn at all times by all passengers in accordance with state and local law.

Child safety seats and other legally required child restraint accommodations are the responsibility of the client unless specifically requested and arranged in advance with NAS. NAS may be able to accommodate child restraint seating upon advance request, subject to availability and prior confirmation

Service may be refused if the client fails to provide or properly arrange the legally required documents child restraint accommodations

8. Vehicle Capacity and Luggage

Vehicles may not be loaded beyond their legal seating capacity under any circumstances.

NAS Luxury Black Car Service reserves the right to refuse service if the number of passengers or amount of luggage exceeds safe operating limits for the reserved vehicle.

9. Lost and Found

NAS Luxury Black Car Service is not responsible for personal items left behind in vehicles. If an item is found, reasonable efforts will be made to notify the client and arrange for its return. Additional delivery, handling, or shipping charges may apply.

10. Right to Refuse or Terminate Service

NAS Luxury Black Car Service reserves the right to refuse or terminate service without refund in situations involving unsafe conditions, illegal activity, threatening behavior, harassment, property damage, policy violations, or any conduct that places the chauffeur, vehicle, or other passengers at risk.

11. Limitation of Liability

NAS Luxury Black Car Service shall not be held liable for delays or failure to perform caused by circumstances beyond its reasonable control, including but not limited to traffic conditions, road closures, weather, accidents, flight delays, airline schedule changes, acts of God, public emergencies, or mechanical issues beyond reasonable control preventative control. While every effort is made to provide timely and dependable service, NAS Luxury Black Car Service does not guarantee that unforeseen circumstances will not affect travel time.

12. Agreement to Terms

By booking, confirming, or using the service with NAS Luxury Black Car Service, the client acknowledges that they have read, understood, and agreed to these terms and policies in full.